Technical Difficulties
Technical Difficulties
This page is for problems with the HHE website itself. Before submitting a report, check the common questions below — your issue may have a quick fix.
Questions about membership, Activity Day, HAT, graduation, field trips, or other HHE activities should be sent through our Contact Us page rather than the technical difficulties form.
Before You Submit a Report
I clicked a page and got an error or “page not found.”
First, return to the HHE homepage and try opening the page again from the website menu. If the same link continues to produce an error, please submit a technical report and tell us which page you were trying to visit.
A button or link does not work.
Refresh the page and try the link again. If it still does not work, please report the page name and the button or link you clicked.
The website looks strange on my phone.
Try refreshing the page, rotating your phone, or closing and reopening your browser. If something is still overlapping, missing, or difficult to read, please let us know which device and browser you are using.
I cannot find the information I am looking for.
That may not be a technical issue. Check the main navigation, Membership Benefits, Homeschooling in Iowa, or Contact Us pages first. If the information is not available, contact HHE leadership so they can help point you in the right direction.
A form will not submit.
Make sure all required fields are completed, then try submitting again. If the form still does not work, refresh the page once and retry. Please report it if the problem continues via email: support@sampleemail.org.
I submitted a form but have not heard back.
That is usually a follow-up or communication question rather than a website problem. Please contact the appropriate HHE director through the Contact Us page.
Quick Things to Try
Refresh the Page
A simple refresh can fix temporary loading problems or display issues.
Close & Reopen Your Browser
If the site is behaving strangely, fully closing the browser and opening it again may help.
Try Another Device
If possible, check whether the same problem happens on another phone, tablet, or computer.
Check Your Internet Connection
Slow or interrupted internet can sometimes make pages, images, or forms appear broken.
Still Having a Website Problem?
If the issue continues after trying the steps above, please use the form below. Include as much detail as possible so we can reproduce and correct the problem.
Helpful details include the page you were visiting, what you clicked, what you expected to happen, and what happened instead.
Need Help With HHE Instead?
If the website is working but you have a question about HHE membership, activities, leadership, or programs, our directors would be happy to help.
Contact HHE